Technology

Inbound Services

It is important for any business or organization to have a central point of contact for which all customer contacts are managed. This is generally a significant component of a company’s customer relationship management and needs to innovatively address quality, consistent and convenient communications with all clients.

TeleArk targets your customers!

Most businesses don’t have the capacity to meet these needs. Unfortunately, instead of outsourcing this service, it is often left de-centralized.

TeleArk's inbound call center services provide outstanding quality and convenience. Let our team of highly trained and friendly inbound call agents take care of your customers, while significantly reducing your costs, overhead and overall capacity.

Customer Service and Support

Customer service is an integral part of any company’s customer value proposition and can play an important role in the ability to generate a consistent revenue stream. Customer service doesn’t end after the sale, but is an experience that should span before, during and after a purchase. There are some who argue that customer service has declined in recent years, and stems from the lack of understanding at the executive and middle management levels.

One of the most important aspects that keeps businesses operating are the clients and customers who invest in their products and services. One way to ensure that they stay is outstanding customer service support. TeleArk employs a courteous and sincere approach when dealing with customer inquiries, resulting in a positive experience for the customer. We never back away from a call and we ensure that every inquiry is satisfied in the most polite and professional manner. We do it the "TeleArk way".

Order Taking

TeleArk’s order taking service can fulfill all of your order taking needs. We provide live sales, real-time customer service and a fast and efficient way for your business to get customers. Your customers and client rely on your company and appreciate your customer service. Don’t risk entrusting an inconsistent and mediocre order center with your valuable business.

For those fortunate companies that have huge order traffic coming in, TeleArk can ease the burden and alleviate the stress of too many callers. We provide our clients with a healthy, live order taking system that guarantees accomplished orders. We acknowledge that customers calling in require a fast and timely response and guarantee our services will do so. TeleArk agents are trained to administer the utmost care when dealing with every order placed.

 

Interested in learning more about TeleArk's services?

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Surveys

TeleArk recognizes "benchmarking" as an effective business tool that helps any company understand their market. We will help any business profile their market through telephone "surveys", or telemarketing. We offer multiple types of surveying options and capabilities with detailed reporting and statistics.

TeleArk targets your customers!
Our surveys can be given and 100% branded to your organizations goals and efforts. Formats for conducting surveys from TeleArk include:
  • Web based surveys
  • Telephone surveys
  • Email surveys

TeleArk's agents will interview every prospect contacted and ask the right series of questions ensuring accurate responses. We use the best techniques and we assure effective representation  Our agents are courteous, very organized, and well trained to tackle any interviewee they interact with. Their telemarketing and interviewing skills will always results in a positive image for your company.

Interested in learning more about TeleArk's services?

Request a Quote Today >>

Database Profiling / Database Cleansing

TeleArk targets your customers!

TeleArk has the capabilities to cleanse any client's database and update it to regain its "freshness".

We update any field records such as the following:

  • Full Contact Name
  • Phone number
  • Email address
  • Title
  • Company name
  • Address
  • City, State, Zip
  • Number of Employees

Interested in having an existing database cleansed or learning more about TeleArk's services?

Request a Quote Today >>

Outbound Services

Is your company looking for a partner who strives to make your business more efficient and profitable? If you answered "No", congratulations and continue browsing. However, if you said "Yes", you have landed in the right place. Whether you need to contact new customers or communicate with your current customers more often,

TeleArk targets your customers!

TeleArk's outbound services provide a multitude of capabilities for your organization. From outbound B2B lead generation and appointment setting to database profiling and surveying, TeleArk offers a dynamic catalog of services that will make an impact. Take a look at the services available below.

Lead Generation & Appointment Setting

In today's digital age, it can be more difficult than ever to generate the necessary revenue for success in a highly competitive global climate. Some companies have panicked and put their sales team against the ropes, causing their pitches to be anything but perfect. Other companies have been utilizing more intelligent resources to stay competitive by generating a consistent stream of sales to give their revenue a needed boost.

TeleArk will help any client gain more prospects through its lead generation, sales prospecting and appointment setting services. The primary reason that drive numerous businesses/firms to outsource their cold calling is the need to channel their energies on closing. TeleArk will satisfy that need! Online lead generation offers an affordable, measurable avenue to help a company increase their closing consistency. We recognize that additional sales growth is essential for any company so we will give each client the support they need to build up their sales. The leads that we provide are all "golden opportunities" because we want the best for our customers.

Invitations for Seminars and Trade Shows

In today’s socially-driven marketing platforms, most businesses strongly support networking tactics and social media objectives. But with the global economy in dire need of a red bull, most budgets are trimming trips to trade shows, seminars and conferences. As registration and attendance drastically declines, it is proving more important than ever for businesses and organizations who offer seminars and trade shows to fill the seats.

Fortunately for your profit margins, progressive companies like TeleArk can help you out. For companies that may have upcoming seminars and trade shows that need attendees, TeleArk can help find them and fill the seats. We'll devise a strategic approach that would surely help find qualified companies to attend your event.

Database Profiling / Database Cleansing

Electronic information has made it possible to eliminate significant amounts of space taken up by file cabinets, folders and fax machines. Unfortunately, the computers and their databases still need to be cleaned up and organized as well. Keeping these databases and servers clean and running smoothly can be very important to the efficiency of your business.

TeleArk has the capabilities to cleanse any client's database and update it to retain its "freshness". We update any field record (e.g. full contact person, company address, company name, etc.) If your company needs to have an existing database cleansed and refreshed, give us a call!

Surveys

"Benchmarking" is an effective business tool in helping any company understand their market. TeleArk can help any business profile their market through telephone "surveys". Surveys are a useful tool to understand the attitudes of customers towards your company’s products and services.

According to researchers from the London Business School and Duke University, people respond differently when they speak an answer to a question as opposed to typing an answer out online. Speaking an attitude activates a different mental representation than typing, and can function differently when later expressing attitudes and behaviors. Thus, when assessing attitude, it is more useful to conduct surveys over the telephone.

TeleArk's agents will interview every prospect contacted and ask the right series of questions ensuring accurate responses. We use the best phone techniques and we assure effective representation. Our agents are extremely courteous, very organized, and well trained to tackle any interviewee.

 

Interested in learning more about TeleArk's services?

Request a Quote Today >>

Green / Environmental / Energy Industries

TeleArk prides itself on concern of the environment. Experience in working with other environmentally concerned organizations has given us insight to how important this is to every aspect of todays market. We deliver proven experience in lead generation solutions for many environmental and green energy solutions. Through our experience, we have also come to understand the types of customers that require energy and environmental analysis services.  Therefore, we can tailor nearly any campaign to find those prospects for you.

Since our inception, TeleArk has taken a responsible role in reducing our carbon footprint. These initiatives not only save on costs that we extended directly to our clients, but have a directly positive impact on our environment.

Some of these initiatives include:

  • All employees, including the President, telecommute from their residence instead of traveling.

  • All of our associates are positioned internationally (excluding India) to be able to address all time zones, which extends our “green” value around the world.

  • Our teams collaborate through virtual cloud computing and leverage instant messaging and online web conferencing.

  • All of our contracts are digitally sent and signed.

  • Our customer contacts and meetings are done with “virtual” technology.

To learn more about TeleArk’s “green” initiatives, a white paper is also available.

Interested in learning more about TeleArk's services and capabilities?

Request a Quote Today >>