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TeleArk - Connecting Businesses to Customers

Posted Fri, 2009-01-09 09:57 by admin

Welcome to TeleArk's business process outsourcing blog. From time-to-time, we will post articles and insightful commentary on all sorts of topics from lead generation and appointment setting to inside sales outsourcing and customer retention.

Database Services

Many organizations need to ensure that their list of new or existing contacts are accurate and up-to-date. Accurate contact information is one of the main keys for any marketing campaign to be successful. TeleArk has the professionals and resources to provide your campaign with a very accurate and up-to-date calling list, based on your defined specs. From residential and SME's to large companies, we can make it all happen.

TeleArk targets your customers!

We provide contacts with the following field records:

  • Full Contact Name
  • Phone number
  • Email Address
  • Title
  • Company Name
  • Address
  • City, State, Zip
  • Number of Employees

Interested in learning more about TeleArk's services ?

Request a Quote Today >>

Talent - Our Team

With every campaign that is launched, TeleArk guarantees streamlined operations and outstanding results. To ensure that we achieve this, you won't be getting just one person to work on a specific campaign but a team of experts and professionals. Each member is carefully chosen based on a stringent criteria set forth by TeleArk and the client.

TeleArk targets your customers!

The TeleArk team members are as follows:

  • TeleArk Associate

The calling associate is the one responsible for making the cold calls and representing the client on the phone. The associate is the one in-charge of finding golden leads. TeleArk is fully aware that the quality of the agent can either make or break the client's image so we will place it  upon ourselves to deploy only the most qualified and competent to be calling agents.

  • Account Manager

The Account Manager directly manages the calling associate, the sales trainer, and the back - up agent. He/she directly interacts with the client as serves as the main point of contact.  He/she is the team captain and is in charge of making sure that the campaign's goals and objectives are met. As the leader of the team, the Account Manager should be result oriented and must have a tenacious attitude towards achieving customer satisfaction.

  • Sales Trainer

The Sales Trainer serves as the coach and quality assurance analyst of the team. He/She is delegated the task of making sure that each lead passed to the client is of the utmost quality. Every lead passed and every call made is carefully screened by the sales trainer, making absolutely sure that the client gets golden apple leads.

  • Backup Associate

The backup associate fills in for the primary associate in the event that he/she would be unavailable. Just like the TeleArk associate, the backup associate is trained well to be fully equipped and qualified for any campaign.

  • Data Entry Specialist

The Data Entry Specialist is the one directly incharge of making sure that the whole campaign is running on a well targeted database. The accuracy of the database has a substantial bearing on the success of the whole campaign that's why it is of the utmost importance that fresh and updated records are provided and the Data Entry Specialist will make sure of that.


Training - Our Process

TeleArk targets your customers!

TeleArk's lead generation process for our customers is composed of several key components:

  • Quality Team Members with Full Training - all of our team members are trained on the basic proven sales process.
  • Data Mining and Reporting - We provide all of our customers with real-time information pertaining to their campaign including the ability to run reports and listen to recordings 24 hours a day 7 days a week through our client portal.
  • Ongoing Communication - From the very beginning with our introductory call through our weekly meetings with your sales team, we ensure that there is open communication as your sales and marketing campaigns evolve.
  • Continued Enhancements and Refinement - We understand that campaign objectives and goals do not necessarily fit every business.  We work with you to ensure those goals are on track and meet your objectives.

TeleArk targets your customers!

TeleArk's Sales Process

Our inbound and outbound sales telemarketing process leverages a proven sals methodology.  The basic concept is simple: we believe in never making a cold call.  This is achieved quite simply by first establishing a positive relationship with your potential customer!

The process is simple - if a potential customer does not need your services, there is someone out there that will! By fully engaging our customers and giving them our focus from beginning to end, we guarantee that each of the leads that we deliver are quality leads.  When you speak to each lead, you can be assured that they will be fully engaged from the time we deliver them to you.

The basic rules not to follow when trying to generate a lead are:

  • Cold calling destroys yours status as a business equal
  • Cold calling limits your production and earnings potential
  • Cold calling makes timing work against you
  • Cold calling fails to find the pre-qualified prospects we all need
  • Cold calling puts you in a negative light and annoys people
  • Cold calling may get you in trouble with the law
  • Everyone hates making and receiving cold calls.

We feel that providing our agents with the best training in turn provides our customers with the highest quality leads. Let TeleArk handle generating new leads for you with our proven approach to sales lead generation.  Our fully trained staff are well versed in the proven principles of lead generation to ensure that every lead is a golden opportunity.  Request a Quote Today!

Technology

We understand that outsourcing to any company can be a risky decision. At TeleArk, we want to ensure that our customers fully understand how we operate from day one. When TeleArk was started, our founders had a clear vision for applying the best of technology to not only provide outstanding service to our customers, but to ensure that our entire infrastructure is as reliable as possible.

"Connecting businesses to customers" is our motto.

TeleArk targets your customers!
  • Redundancy - TeleArk's data and telecommunications infrastructure is mirrored in world class and fully secured data centers located within the US.  With the addition of off-site backups and remote VPN networks, our entire infrastructure is robust.
  • Quality Infrastructure - We only use the highest quality hardware and software to provide our call agents with the latest tools in technology that would aid them in delivering the service and satisfaction that we promise.
  • Real-time Reporting - With our real-time TeleArk Client Portal, all of our customers get instant information about their outbound or inbound campaign, submit support incidents or even pay your invoices online (http://www.teleark.com/reviewing-invoices-in-the-client-portal).  In addition, each call is recorded in real-time and accessible through this portal 24 hours a day / 7 days a week.
  • Latest Technology - TeleArk is constantly improving upon the way our business runs.  By leveraging the latest technology to fully train new call agents or deploy new servers in a manner of minutes, we are able to respond to nearly any type of inbound or outbound campaign in a very orderly and professional fashion.

The TeleArk Client Portal is the central location where all TeleArk clients can monitor their campaigns 24 hours a day at their leisure. Within the TeleArk Client Portal, TeleArk customers can:

  • Appointment Notifications - TeleArk automatically notifies you over email when you or your sales team has a new email.
  • Appointment Calendar - View all appointments in real-time. Export them directly into iCal or vCal format for use with calendar systems such as Microsoft Outlook.
  • Complete Campaign Reporting - View status of any campaign in real-time. Export a complete report in PDF, Excel or XML formats. Some of the specific reports included are Campaign Summary, Campaign Lead Performance Summary, Campaign Call Log and Lead Report Details reports.
  • Recordings - Listen and download any campaign recordings within seconds of the call being completed.
  • Email and Calendar Invites Directly to Prospects - TeleArk can notify your new prospects via your organization's email. In addition, these emails can be sent out on behalf of your organization and often can include a calendar invite to further build rapport with each of your prospects.
  • CRM Integration - With TeleArk's direct CRM integration, our clients can have their leads automatically added as we generate them or even updated for database cleansing/profiling within your favorite Customer Relationship Management (CRM) software. CRM vendors that TeleArk currently support include those from Salesforce.com, vTiger and SugarCRM. Did you know that TeleArk can even integrate with your favorite CRM? Contact us today to find out more.

Whether your campaign is inbound or outbound, TeleArk has the personnel and infrastructure to meet your business needs.